The COVID-19 pandemic has disrupted the usual day-to-day operations of businesses. Quarantine and lockdown restrictions have prompted many companies across various industries to adopt a remote work model. Accordingly, by allowing employees to work in remote environments, they continue their work while adhering to safety protocols, such as social distancing.
However, the shift in working operations has placed urgency on security and compliance with data protection regulations and record-keeping laws. It is easier for many organizations to monitor employees’ activities in the corporate workplace as company-issued devices are made to be regulatory compliant. Consequently, staff working from home use resources, such as personal devices and other unapproved technology and system, available to them.
Therefore, the Financial Industry Regulatory Authority (FINRA) released a regulatory notice, which details different practices that firms can follow to minimize the risks attributed to remote work. It can also help them with their supervisory efforts and compliance programs, including text messaging and call monitoring compliance.
Most firms utilize archiving solutions, such as TeleMessage’s WhatsApp archiving, to securely record mobile content, including text messages, voice calls, and WhatsApp conversations from corporate or BYOD mobile phones, which ensures regulatory compliance.
Here is an infographic from TeleMessage, which provides further details on FINRA’s notice on enterprises’ transition to remote work and remote supervision.